Support
Smart Whole-Home Energy
How can we help?
General Inquiry
For General Questions and Comments.
Create Support Ticket
Create a support ticket with one of our local engineers for best-in-class support.
Browse Knowledge Base
Browse our extensive knowledge base and search for articles and topics to assist you.
Chat with Support
Click the “Live Chat” Button in the lower right corner of the screen to start a chat with a Live Support agent.
Contact by Phone
For urgent matters, please create a support ticket and then call our technical support team at the numbers below
After Hours Support
Our office is open 9AM-6PM Eastern Standard Time. We care about your project and can often accommodate after hours support. Ask to schedule remote and after hours sessions in advance
How Our Support Works
- Create a support ticket for specific design, installation, and warranty service issues
- Clearly describe the reason for the support ticket
- Identify system configurations including battery serial numbers
- Attach pictures or short videos if you have them
- Ask to schedule remote and after hours sessions in advance
- For urgent matters, please create a support ticket and then call our technical support team.
Other Resources
- Inverter Guides
- Warranty Submittal
- Firmware Updates
- Dealer Resources
- Become a Dealer
